A team of researchers from the University of Southern Carolina and Indiana University set out to determine how many Twitter accounts were bots. It turns out, 15% of all accounts are not humans. To do so, they …
A team of researchers from the University of Southern Carolina and Indiana University set out to determine how many Twitter accounts were bots. It turns out, 15% of all accounts are not humans. To do so, they …
In the latest episode of "brands vs the Internet," Wendy's totally destroys a customer on Twitter. We all laughed, but is it right? Yeah sure, why not? We are all taught to be nice to people on social …
There are many reasons why you need chatbots in your social strategy - especially if you're a retailer. Apart from being relatively easy to set up, chatbots can be configured to deliver pretty good customer service as well. This holiday season, …
There has never been a better time to use social messaging to communicate with your customers and add value to their experience. Messaging offers immediacy, opening up "more powerful and personal connections" between businesses and consumers, and it …
In this day and age, everyone copies everyone. We cannot even keep count of how many features Facebook copied from Snapchat, not how many of those made it to Instagram or WhatsApp. Today, Twitter introduced …
Whatever you do on Facebook, make sure it works on mobile! That's the lesson from Facebook's third quarter's results, showing that for the first time ever, one billion Facebook users were "mobile only." We always knew that …
Twitter has always had a sweet spot for developers, and is now launching a program that enables them to come together and grow their own communities. The program, called Twitter Developer Communities, capitalises on Twitter's Developer …
With Twitter concentrating its efforts into live streaming - on its platform but also on Periscope - it doesn't want people missing out. So, it's developed a new feature to allow users to subscribe to live video alerts. Twitter wants its …
Twitter is a fast-moving platform: anything on your timeline is doomed to disappear within seconds, or minutes, at the most. That is, of course due to the nature of the platform, and there isn't much …
After writing the title for this article, I plugged it into Google. Just, y’know, to see. NOTHING. Sure, The Google overflows with whiny Page owners wondering how to force their content into feeds without paying …
Last week Facebook announced Messenger Codes, these new scannable (snapchat-like) codes that let users start conversation on Messenger without even being connected with someone on Facebook, or even knowing their name. This week, Facebook is rolling out Messenger Codes …
Ever since Facebook Messenger became its own platform, we've been expecting new and exciting uses for it. And today, Messenger is quite a bit more than chat app. A few months ago, Facebook announced that …
Social media and the campaigns that drive brand success, are nothing without the people who make things happen! Each week we profile one innovative industry executive and get them to answer 12 questions. Then, we share their …
While Facebook is getting bigger and bigger, also pulling up Instagram with it, Twitter is not doing so well. Once dubbed "the new Facebook", Twitter isn't seeing a bright future at the moment, because it simply …
Facebook has just added multiple account support on its Android app for Messenger. While it might sound like something very useful at first - I mean, who uses more than one account to message friends, right? - however, it is …
Over 800 million people are currently on Facebook Messenger and it is the most popular mobile app around. There are many things people use Messenger for, and soon we will be able to do much …
How does Twitter affect the way that people either choose or change their wireless carrier? How friendly are Twitter users with brands on the platform? A new series of studies by Twitter, MarketShare and Millward Brown …
Ever since Facebook Messenger became a platform it's been full of surprises. Among other things, you can now order an Uber car directly from Messenger, and integrate the platform with your website - for customer service …