Ever since Facebook Messenger became its own platform, we’ve been expecting new and exciting uses for it. And today, Messenger is quite a bit more than chat app. A few months ago, Facebook announced that users can now hail an Uber through the platform – then came games like chess, or basketball… Now, KLM offers a range of different services for its passengers from within Messenger.
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With Messenger, KLM has made it easy for its passengers to access boarding passes, customer service, flight status updates, as well as check-in reminders for their flights. The company explains,
[quote]KLM is offering a new way to receive your flight documentation: Facebook’s Messenger service. After booking your flight on klm.com you can choose the option to receive booking confirmation, check-in notification, boarding pass and flight status updates via Messenger. This makes your travel information easy to find in a single place, available at the airport, en route or at home. Any questions? No problem. Ask away and contact us directly through Messenger, 24/7.[/quote]
https://www.facebook.com/KLM/videos/10153557634090773/
This is the first time an airline has done something like this and it’s actually really cool, opening up limitless possibilities for brands to use the platform for customer-service or information-driven features! Obviously, Facebook is looking for other companies to try it.
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If you want to find out more about the features and the current competition going on at the moment, for anyone who accesses them, you can head on over to messenger.klm.com. As the company explains,
[quote]Where would you like to celebrate the launch of KLM’s new Messenger service? Grab your chance at winning 2 tickets to a destination of your choice by using our latest customer entry point.[/quote]
All you need to do to access the features is go to KLM.com from a browser that you’ve used Messenger on recently. The features doesn’t work for anyone just yet as it is still being rolled out though. Features are available in 13 different languages: Dutch, English, German, Spanish, Portuguese, Italian, French, Norwegian, Russian, Japanese, Chinese, Korean and Thai.