If you think there’s a better way to stay on top of all conversations happening across your Instagram, Facebook Page and Messenger accounts, then, you are absolutely right. It’s called “unified inbox” – and it’s coming to you.
For businesses, it might be very difficult to follow up on every message and comment they get on their social media accounts. Even Facebook on its own is a challenge, so when you have to reply to customers on Messenger and engage with users commenting on Instagram, you soon realise how daunting things can become.
Thankfully, Facebook has a solution. The new unified inbox regroups all of your conversations across Facebook, Messenger and Instagram into one place.
Benji Shomair, Global head of Pages, explains this has been one of the most demanded feature from users:
[quote]There were some people even carrying multiple phones so that they can quickly respond to all the different things coming in.[/quote]
From now on, you could be able to follow up and respond to all conversations from a unified inbox within Facebook’s Pages Manager app.
This unified stream regroups all the comments left on your Facebook posts, visitors’ posts on your Page, your messages, and comments left on your Instagram. And if you are afraid to get confused, the inbox also features individual channels for Facebook, Instagram and Messenger.
The unified inbox is already being tested with select Pages. It should be rolling out widely over the next few weeks.
If you think there’s a better way to stay on top of all conversations happening across your Instagram, Facebook Page and Messenger accounts, then, you are absolutely right. It’s called “unified inbox” – and it’s coming to you.
For businesses, it might be very difficult to follow up on every message and comment they get on their social media accounts. Even Facebook on its own is a challenge, so when you have to reply to customers on Messenger and engage with users commenting on Instagram, you soon realise how daunting things can become.
Thankfully, Facebook has a solution. The new unified inbox regroups all of your conversations across Facebook, Messenger and Instagram into one place.
Benji Shomair, Global head of Pages, explains this has been one of the most demanded feature from users:
[quote]There were some people even carrying multiple phones so that they can quickly respond to all the different things coming in.[/quote]
From now on, you could be able to follow up and respond to all conversations from a unified inbox within Facebook’s Pages Manager app.
Click To Tweet
This unified stream regroups all the comments left on your Facebook posts, visitors’ posts on your Page, your messages, and comments left on your Instagram. And if you are afraid to get confused, the inbox also features individual channels for Facebook, Instagram and Messenger.
The unified inbox is already being tested with select Pages. It should be rolling out widely over the next few weeks.
You might also like
Facebook Community Manager Program Is Now Available Globally
Facebook Announces New Community Management Certification
Facebook Messenger: You Can Now Protect Your Chats With Face ID
More from Facebook
Facebook Jumps Into Audio With New Features, Tools, And Monetization Options
Facebook has announced several new audio features, tools, and monetization options to capitalize on the audio chat trend.
Facebook Now Lets You Transfer Posts And Notes To Google Docs, Blogger, And WordPress
Facebook is extending its data portability options, allowing you to now transfer posts and notes to Google Docs, Blogger, and …
The Oculus Quest Platform Now Supports Premium Content Subscriptions
As VR content expands beyond gaming, Facebook is bringing support for subscriptions on the Oculus Quest platform.
Facebook Now Lets Businesses Schedule Stories On Mobile And Desktop
Facebook is making it easier for businesses to manage their presence across apps, letting them schedule Facebook and Instagram Stories.
Facebook Sparked Is A New Type Of Speed Dating App
Facebook Sparked, a video speed dating app, is being tested as part of Facebook NPE team's exploration of the future …
Facebook Brings Zoom Meetings To Portal TV
After adding support on Portal Mini, Portal, and Portal+ Facebook is now adding Zoom and GoToMeeting to Portal TV as …
It Cost Facebook $23 Million To Keep CEO Mark Zuckerberg Safe In 2020
Facebook has spent more than $23 million to guarantee Mark Zuckerberg's security in 2020, as revealed by a SEC filing …
Facebook NPE Team Introduces Hotline, A New Competitor For Clubhouse
Facebook Hotline is a slightly different take on Clubhouse that puts more power in the hands of attendees who can …
Facebook Is Testing QR Codes For Peer-To-Peer Payments In The US
In the US, Facebook has begun testing Venmo-like QR codes to facilitate peer-to-peer payments using its app.