If you think there’s a better way to stay on top of all conversations happening across your Instagram, Facebook Page and Messenger accounts, then, you are absolutely right. It’s called “unified inbox” – and it’s coming to you.
For businesses, it might be very difficult to follow up on every message and comment they get on their social media accounts. Even Facebook on its own is a challenge, so when you have to reply to customers on Messenger and engage with users commenting on Instagram, you soon realise how daunting things can become.
Thankfully, Facebook has a solution. The new unified inbox regroups all of your conversations across Facebook, Messenger and Instagram into one place.
Benji Shomair, Global head of Pages, explains this has been one of the most demanded feature from users:
[quote]There were some people even carrying multiple phones so that they can quickly respond to all the different things coming in.[/quote]
From now on, you could be able to follow up and respond to all conversations from a unified inbox within Facebook’s Pages Manager app.
This unified stream regroups all the comments left on your Facebook posts, visitors’ posts on your Page, your messages, and comments left on your Instagram. And if you are afraid to get confused, the inbox also features individual channels for Facebook, Instagram and Messenger.
The unified inbox is already being tested with select Pages. It should be rolling out widely over the next few weeks.
If you think there’s a better way to stay on top of all conversations happening across your Instagram, Facebook Page and Messenger accounts, then, you are absolutely right. It’s called “unified inbox” – and it’s coming to you.
For businesses, it might be very difficult to follow up on every message and comment they get on their social media accounts. Even Facebook on its own is a challenge, so when you have to reply to customers on Messenger and engage with users commenting on Instagram, you soon realise how daunting things can become.
Thankfully, Facebook has a solution. The new unified inbox regroups all of your conversations across Facebook, Messenger and Instagram into one place.
Benji Shomair, Global head of Pages, explains this has been one of the most demanded feature from users:
[quote]There were some people even carrying multiple phones so that they can quickly respond to all the different things coming in.[/quote]
From now on, you could be able to follow up and respond to all conversations from a unified inbox within Facebook’s Pages Manager app.
Click To Tweet
This unified stream regroups all the comments left on your Facebook posts, visitors’ posts on your Page, your messages, and comments left on your Instagram. And if you are afraid to get confused, the inbox also features individual channels for Facebook, Instagram and Messenger.
The unified inbox is already being tested with select Pages. It should be rolling out widely over the next few weeks.
You might also like
Facebook Celebrates Messenger’s 10th Birthday With New Features
Facebook Brings Chat Themes, Quick Reply Bar, QR Codes And Payment Links To Messenger
Hootsuite Integrates The New Messenger API For Instagram
More from Facebook
Meta Brings Back #BuyBlack Friday For A Third Year
Meta is bringing back #BuyBlack Friday for a third consecutive year in North America.Meta emphasized the importance of the Holiday …
Facebook Is Giving You More Controls Over What You See On Your Feed
Facebook is introducing new "show more" and "show less" controls to let you adjust what you want to see on …
Meta Introduces Facebook Reels API, Offering An Option To ‘Share To Reels’
Meta has introduced the Facebook Reels API, a solution allowing developers to build a 'share to reels' option into their …
Facebook Gets Into Delivery With DoorDash Partnership
DoorDash is partnering with Meta to pilot Facebook Marketplace deliveries across multiple cities in the U.S.Drivers will only transport items …
Meta Rolls Out Horizon Worlds In France And Spain
Meta Horizon Worlds, the VR community and game, is now available in France and Spain.
Meta Refreshes Facebook Groups With New Features
Facebook Groups now have an updated invitation system to reduce admin workloads and limit sharing of misinformation.
Meta Offers Digital Security Course For Journalists And Human Rights Defenders
The Meta Journalism Project and the ICFJ have put together a self-paced 90-minute course and webinars to provide online safety …
Facebook Tests New Desktop Layout Redesign
Reports say that some users are starting to see a new Facebook desktop layout, with all options listed on a …
Meta May Soon Alert You When Your Posts Are Removed By AI
According to reports, Meta is rolling out a system that notifies users when their posts are removed and how.