Facebook is launching a new tool designed to help people review businesses that they've made a purchase from.
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A classic tale - and a great lesson - of customer service in the digital age. #whoisalexanderAlexander, your snail mail letter to me was a social media coup. It was brilliant.I didn’t realize it at …
Twitter is not going to let Facebook win every battle. With Direct Message bots, the company is keen to regain its position as the leading customer service platform.Twitter is often seen as the best platform for customer …
Twitter has always been the social network most associated with customer service, and in the last year it has done a lot to improve the experience for users and businesses. Now it is announcing some new …
All major social platforms have been working on ways to facilitate communication between businesses and customers and the ability to conduct customer service. Obvious examples are Facebook's support to customer service messages through its Messenger app, or Twitter's …
Buffer is already a beloved social media dashboard amongst marketers. The platform is probably the best way to schedule and spread your posts over time. It particularly works well for Twitter, but also accepts posts …
Twitter may be going through some turbulent times, however when it comes to product development and evolution it is very busy. In fact, it is again introducing new features that are focused on making customer service and feedback much more effective on the …
We've talked a lot about the value of using social media in customer service but we rarely translate this into revenue. Instead, we look at how fast issues can be brought to our attention, and …
A few months back, Facebook announced that it would work to develop Messenger into a tool for business. Today, we are seeing the first examples of this happening, especially since the international hotel chain Hyatt …
Social media give companies a great opportunity to engage with their customers or prospective customers and create conversations around their products or services - They also give them the opportunity to set up great customer service.In …
If you haven't been living on a desert island somewhere, you should by now understand the importance of the image in social media.Yes, the brain processes images 60,000 times faster than written words, so it really is …
Many Brands do well on Twitter. But which among them are the best in their field? And what if this field is customer service? As we all know, Twitter is all about (mostly) real-time interaction and …
The new Facebook Messenger Chat Plugin makes it easier for businesses to interact with customers without them needing a Facebook account.
Hulu has announced the beta launch of Hulu Ad Manager, a self-service tool for small and medium-sized businesses.
As India goes on lockdown for the next 21 days, Flipkart has announced it's suspending delivery services across the country.
Google published a list of simple ways in which businesses affected by the Coronavirus outbreak can keep their customers up-to-date.
We are not Masterchefs, and we can’t tell you what to cook and prepare for your customers, but here are a few tips that can help you make your business "delicious" on social media.
Facebook Introduces New Messaging Tools For Customer Service
Customer service is becoming more and more of an important factor for brands on social media. Many users often turn to Twitter when looking to solve an issue with a brand. This is mostly because, …