Fashionable Social: What To Follow, What To Post, What To Avoid
The fashion industry is often regarded as one of the best sectors for social media. However, as easy as it …
A Positive Perspective On AI Integration
Last week I talked about the flaws of AI and automation, but to be honest, not everything is dreary. Therefore, …
PODCAST: 12 Questions With Ravi Shukle
Social media geeks unite! This week's guest, Social Media Specialist and consultant, Ravi Shukle, comes clean once and for all …
Facebook Launches New Tool To Improve Customer Service From Advertisers
Facebook is launching a new tool designed to help people review businesses that they've made a purchase from.
Twitter Introduces Adaptive Rate Limits To DMs
As part of its efforts to make customer experiences better on its platform, Twitter is introducing a new feature for …
Giving A ‘Voice’ To Brand Advertising
There is no question that 2018 will be host to some exciting new trends, but what if we took 'humanising …
Twitter Updates Its DM Features For Businesses
Twitter announced that it has updated Direct Message features for businesses, improving customer service offerings on the platform.
DeepSense Builds Your Profile From Your Public Online Conversations
As we post on social media and leave a data paper trail across the Internet, all data can be used …
Twitter Adds CTA Buttons To Direct Messages
Twitter has announced that it is giving businesses the ability to attach buttons to Direct Messages, paving the way to …
In Search of Alexander: A Customer Service WhoDunit!
A classic tale - and a great lesson - of customer service in the digital age. #whoisalexander Alexander, your snail mail …