Facebook Launches New Tool To Improve Customer Service From Advertisers
Facebook is launching a new tool designed to help people review businesses that they've made a purchase from.
Twitter Introduces Adaptive Rate Limits To DMs
As part of its efforts to make customer experiences better on its platform, Twitter is introducing a new feature for …
Giving A ‘Voice’ To Brand Advertising
There is no question that 2018 will be host to some exciting new trends, but what if we took 'humanising …
Twitter Updates Its DM Features For Businesses
Twitter announced that it has updated Direct Message features for businesses, improving customer service offerings on the platform.
DeepSense Builds Your Profile From Your Public Online Conversations
As we post on social media and leave a data paper trail across the Internet, all data can be used …
Twitter Adds CTA Buttons To Direct Messages
Twitter has announced that it is giving businesses the ability to attach buttons to Direct Messages, paving the way to …
In Search of Alexander: A Customer Service WhoDunit!
A classic tale - and a great lesson - of customer service in the digital age. #whoisalexander Alexander, your snail mail …
Twitter To Compete With Facebook With Customer Service Bots
Twitter is not going to let Facebook win every battle. With Direct Message bots, the company is keen to regain …
Twitter: Customer Care Increases Willingness To Pay Across Industries
Over the years, Twitter has become one of the most-used social platforms for customer service. We all know that it …
You Will Soon Be Able To Order From Pizza Hut Through Its Messenger Bot
Bots are taking over Messenger and their applications for brands are endless! There are bots out there for things like customer service, …