Facebook Acquires Kustomer, Expands Into Customer Service Solutions

byGeorge Carey-Simos

December 2, 2020

Fashionable Social: What To Follow, What To Post, What To Avoid

byStaff

October 14, 2018

Giving A ‘Voice’ To Brand Advertising

byStaff

January 7, 2018

Twitter Updates Its DM Features For Businesses

byGeorge Carey-Simos

December 22, 2017

DeepSense Builds Your Profile From Your Public Online Conversations

byGeorge Carey-Simos

November 30, 2017

Twitter To Compete With Facebook With Customer Service Bots

byGeoff Desreumaux

November 2, 2016

Messenger Codes For Brands Are Here, And They’re Awesome

byGeoff Desreumaux

April 18, 2016

Could Social Customer Service Just Be A Fad?

byStaff

March 9, 2016

Buffer Launches Respond For Exceptional Customer Service

byGeoff Desreumaux

March 2, 2016

Twitter Powers Up DMs For Customer Service

byStaff

February 23, 2016

Twitter Customer Service Can Lead To Higher-Paying Customers

byGeorge Carey-Simos

December 27, 2015

The Inbox For Facebook Pages Is Now A CRM Powerhouse

byGeoff Desreumaux

December 8, 2015

Hyatt Hotels Turn To Facebook Messenger For Customer Service

byGeoff Desreumaux

November 29, 2015

The Social Media Race To Customer Satisfaction [Infographic]

byGeoff Desreumaux

November 20, 2014