Zoom announced new updates and features to help users add their personal touch to digital events and enhance customer service.
Last week, Zoom announced several new features and updates ahead of the holiday season to help users add a personal touch to their digital events and enhance customer services.
In addition, Zoom has also extended the ability to enable automatic updates to access new features as they become available.
Features span several areas and include new features like Enhanced Slide Control, Advanced Polling, Attendance Status, etc.
An enhanced slide control allows users to select multiple people to control the movement of slides in a presentation. This removes the need for presenters who are not controlling slides to ask another attendee to move the presentation forward, streamlining the presentation experience.
Meeting and webinar hosts now have more options for creating polls, including ranked responses, matching, short and long answers, and fill in the blank, creating more opportunities for gaining feedback and insights from team members. The feature can also be used for quizzes.
Furthermore, Zoom is expanding on watermark settings, allowing users to set their size and placement, enable watermarks by default, and customize them via the web portal before the meeting.
The platform is also improving the Attendance Status option, which allows meeting hosts and co-hosts with Google and Outlook calendar integrations to crosscheck who of those who accepted the meeting invite has already joined.
After the release of new conference capabilities for Zoom Events last month, the company is further improving how hosts can customize their virtual event experiences. Specifically, a new feature offers corporate matching on donations during fundraisers through Pledge.
To recreate networking moments, Zoom events now allow hosts and moderators to turn chats on and off at any time.
Finally, Zoom is also enhancing its accessibility features, supporting third-party closed captioning API within Zoom Events.
Zoom Phone continues to improve its cloud phone features for organizations of all sizes.
The Zoom Phone Power Pack has enhanced queue analytics to more easily monitor call queue KPIs such as service level, missed call rate, and average waiting time. Managers can now choose to receive notifications through Zoom Chat in addition to email when one of their KPIs is reached. In addition, admins can customize call queue wallboards and display them on Digital Signage devices.
Furthermore, a new caller verified icon for incoming calls now allows customers to identify unwanted incoming calls quickly, as Zoom Phone will show “caller verified” checkmarks next to the number of an incoming call. If there’s no checkmark, it may be a robocall or spam call.
The company has also added a new integration and updates to Zoom Phone, bringing Zoom Phone capabilities to existing ServiceNow workflows. In addition, Zoom Phone now also allows users to send SMS to contacts through Google Workspace, Microsoft Teams, and Microsoft Dynamics.
Finally, Zoom is also certifying new Zoom Phone hardware devices, with new arrivals already available.
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