Times have changed, and so have services and the way we experience everyday life since the introduction of social media into our lives. One of the industries most affected by change because of social media, is hospitality.
Also Read: What Is WeChat, And Why Is It So Important?
The latest piece of news to hit our timelines is about Renrenxiang restaurant in Beijing which has ditched staff in favour of WeChat, China’s largest social network. Visitors can order everything through the app, wait for their order to be prepared, and then just retrieve it.
According to owner Liu Zheng, WeChat has replaced waiters and cashiers. The restaurant has also opted to operate without chefs and merchandising, replacing them with technology. The ordering system is intuitive and simple to use. Diners place their order through WeChat and, upon successful completion, they get a service number, which is then called out by a speaker, once the order is ready.
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The platform is currently the most popular in China, experiencing rapid growth. In August 2015, WeChat revealed that it has over 600 million active monthly users. Its features include instant messaging, a moments feature, that allows users to post multimedia content, payments and city services that help users book appointments with doctors, pay bills and a lot more.