Ever since Facebook Messenger became a platform it’s been full of surprises. Among other things, you can now order an Uber car directly from Messenger, and integrate the platform with your website – for customer service (or other) purposes. Now, according to a recent report from Techcrunch, some developers will have the ability to build bots on Messenger.
Developers with access to Messenger’s secret Chat SDK will be able to create “interactive bots” that will allow much greater interactivity with users. Popular mobile apps in Asia – Line and WeChat allow their users to pay for things, buy tickets, call a cab and a lot more. Facebook is going in that same direction, albeit mostly on its desktop version. Facebook is starting to close the gap in terms of these types of services.
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Bots in Messenger will allow users to interact with brands or services, simply by chatting. The secret SDK also connects to the platform’s payment system, giving users the ability to pay for things without ever leaving Messenger. Users could also request images, local or product information, and a lot more. This development means that Messenger will be becoming a lot more intelligent and useful. I can only begin to imagine how much, and in what ways.
It’s exciting news, and I really think we can expect many cool applications in the near future; such as, but not limited to
- – Virtual Assistants (Facebook might not be relying on M to be very successful)
- – E-Learning Systems (e-Councelling services as well)
- – Booking Systems (hotels, airlines, venues, etc)
- – Time-keeping or Project Management applications
What do you think?