Ever since Facebook Messenger became its own platform, we’ve been expecting new and exciting uses for it. And today, Messenger is quite a bit more than chat app. A few months ago, Facebook announced that users can now hail an Uber through the platform – then came games like chess, or basketball… Now, KLM offers a range of different services for its passengers from within Messenger.
With Messenger, KLM has made it easy for its passengers to access boarding passes, customer service, flight status updates, as well as check-in reminders for their flights. The company explains,
This is the first time an airline has done something like this and it’s actually really cool, opening up limitless possibilities for brands to use the platform for customer-service or information-driven features! Obviously, Facebook is looking for other companies to try it.
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If you want to find out more about the features and the current competition going on at the moment, for anyone who accesses them, you can head on over to messenger.klm.com. As the company explains,
All you need to do to access the features is go to KLM.com from a browser that you’ve used Messenger on recently. The features doesn’t work for anyone just yet as it is still being rolled out though. Features are available in 13 different languages: Dutch, English, German, Spanish, Portuguese, Italian, French, Norwegian, Russian, Japanese, Chinese, Korean and Thai.
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