Zoom just gave its AI Companion a serious promotion, and it’s not just sticking to Zoom meetings anymore.
The company announced this week that its AI Companion can now connect directly with 16 third-party apps, from Salesforce and Zendesk to Google Drive and Confluence. The goal? To help sales teams, customer service reps, and basically anyone who lives in meetings actually get more done, without having to bounce between tabs all day.
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This means your AI Companion can now:
- Draft and edit documents by pulling files from Google Drive, Coda, Box, and more
- Record and summarize meetings, not just on Zoom, but also on Microsoft Teams and Google Meet. (Cisco Webex support is on the way)
- Streamline tasks across tools like ServiceNow, Jira, and Asana, the places where your to-dos usually get lost.
This isn’t just a chatbot with canned responses. Think of it more like an autonomous AI agent, an “agentic” assistant, as Zoom calls it, designed to take the repetitive stuff off your plate so you can focus on, well, actual work. It’s also part of a bigger trend. Everyone from Box to Workday is rolling out AI agents for the enterprise, betting that companies want automation that saves time and lives inside their existing workflows.
But here’s the plot twist: Research from Upwork shows that workers using AI agents the most are also reporting higher levels of loneliness and disconnection from their colleagues. So while AI promises productivity, it also raises big questions about how far automation should go, and how companies can keep collaboration, culture, and human connection intact.
With AI adoption ramping up fast, the real challenge might not be what these agents can do, but what they should do, and how teams can find the balance between productivity and purpose.