Facebook has just introduced a new Offline Conversion solution to help marketers better understand the attribution of offline conversions from their lead ads.
One of the most important parts of running Facebook Ads campaigns is being able to understand what is really working. The presence and correct implementation of a Facebook Pixel makes things a lot simpler when it comes to attributing conversions to specific online actions. But offline conversions are a whole new kettle of fish.
While Facebook offers the ability to somehow attribute offline sales to a campaign that you’re running, when running lead ads, this is harder. That’s why Facebook has introduced an Offline Conversion solution for lead ads.
Facebook introduced lead ads to “make mobile signups easy by removing the usual friction of filling out an online form.” They save people a lot of time, as they are pre-filled with personal information from their Facebook profiles. And of course, they ensure that businesses can collect the right information, without worrying about incomplete information being filled out. However, for many businesses, getting the right information from people who are interested in their products or services, is only one step to turn them into paying customers. As Facebook explains in a recent blog post,
[quote]currently, marketers are trying a little bit of everything to move people down the conversion path, including phone calls, in-person visits or in-store transactions. [/quote]
However, brands may want to optimise their lead ads for different parts within their sales funnel. For example,
[quote]an auto brand might want to optimize their lead ads to those resulting in dealer visits, or a business operating in the field of education might want to optimize to lead ads resulting in people who begin the application process or a business services client might want to optimize lead ads that result in people who becomes sales qualified.[/quote]
Having this information allows businesses to attribute success correctly – optimising their campaigns based on the attribution results. And, as the examples shared above are not tied to the digital space, attribution is more difficult. So, Facebook is now allowing businesses to connect their CRM, point of sale (POS) or even their call-center systems to their Facebook ad campaigns, to monitor which of their lead ads drive those business results.
What You Can Do Now
- Direct connections between ads and results, whether a sale in a store, a booking over the phone or an in-person meeting you can see, measure and adjust their campaigns based on real downstream metrics that matter to their business.
- Create campaigns based on offline success by targeting high-value customers from the prior month using Custom Audiences and Lookalike Audiences, and excluding in-store purchasers to find new local prospects.
- Gain insights and build campaigns based on the actual transactions by retargeting buyers of a certain category with the next product or service you’d like them to buy.
You Will Need
To take advantage of the Offline Conversion solution you will need to have
- a Facebook Business Manager,
- a Facebook app,
- a Business Manager system user and access token generated for that system user
- an offline event set.
Three Ways To Connect Your Own CRM Solution
- Using Facebook’s native offline event manager and upload the outcome of leads. Get started here.
- Connecting with Salesforce or Marketo, both of which have already built the connections necessary. Using Zapier enables seamless connection between 750 CRM systems. These include MailChimp and Hubspot.
- Building directly into the Offline Conversion API to connect your CRM to the solution. Get started here.
You might also like
More from Facebook
The Oculus Quest Platform Now Supports Premium Content Subscriptions
As VR content expands beyond gaming, Facebook is bringing support for subscriptions on the Oculus Quest platform.
It Cost Facebook $23 Million To Keep CEO Mark Zuckerberg Safe In 2020
Facebook has spent more than $23 million to guarantee Mark Zuckerberg's security in 2020, as revealed by a SEC filing …
Facebook NPE Team Introduces Hotline, A New Competitor For Clubhouse
Facebook Hotline is a slightly different take on Clubhouse that puts more power in the hands of attendees who can …
Facebook Is Testing QR Codes For Peer-To-Peer Payments In The US
In the US, Facebook has begun testing Venmo-like QR codes to facilitate peer-to-peer payments using its app.
Introducing Facebook Dynamic Ads For Streaming
Facebook has announced Dynamic Ads for Streaming - a new ad solution that will help streaming brands highlight their content …
Facebook Data Breach: Did They Get Your Data?
The latest Facebook data breach concerned over 533 million users. We help you check if your personal data was compromised.
Facebook Analytics Will Disappear On June 30
Facebook will retire its Analytics tool on June 30, the company announced in a Business Help Center post today.
Facebook Expands Supports For Unemployed Or Furloughed Ad Agency Professionals
The Rise Initiative Facebook began in Brazil to aid ad agency professionals is now expanding to Canada, Italy, Singapore, and …
You Can Now Control Who Comments On Your Facebook Posts
Facebook has introduced a new feature that lets you control who can comment on your posts when shared in the …