Facebook has announced several new features that will help Group admins manage and moderate their groups.
In a blog post last week, Maria Smith, Facebook’s VP of Communities, announced several new features for Groups based on feedback gathered from Group admins.
The new features are aimed at helping admins with their difficult job of fostering a sense of community within their groups.
Let’s take a closer look at the new features.
New ‘Admin Home’ Section
Admin Home is a one-stop shop to help Group Admins carry out a Group’s community management tasks. It contains all admin tools, settings, and features, that admins can tailor to their needs. Within Admin Home, admins can quickly see what needs their attention across posts, members, and reported comments.
Furthermore, Admin Home reorganizes access to tools in a new, simpler layout, which shows what’s available in each category – and lets admins access new features as they become available.
New Moderation Tools
Facebook is introducing comment moderation to Admin Assist, letting admins set up moderation criteria to have posts and comments automatically moderated. The feature enables Admins to restrict participation based on a number of options – such as how long a member’s Facebook account has existed or how long they’ve been members of the group.
Furthermore, they can automatically reject posts and comments with links, while giving the author feedback as to why their post/comment was declined – and allow them to rewrite and re-submit.
Admins can use suggested criteria or edit them to further adjust to the specific needs of their Group. Finally, Facebook is testing a new type of Moderation Alert, “Conflict Alerts,” which uses AI to “detect and notify admins when there may be contentious or unhealthy conversations in their group, so they can take action as needed.”
To help manage conversations turning “unhealthy,” admins can take action, such as temporarily limiting how often specific members can comment.
New Ways to Reinforce Community Culture
To help admins communicate rules to members who need that reinforcement, Facebook is introducing a member summary feature, where admins can oversee the activity of specific members within the group. In this summary, admins will be told how many posts or comments a member has contributed, and how many of those were either removed or muted.
Moreover, a new tagging option will allow admins and moderators to take users to specific sections of their group rules. This works for members as well, who – when reporting posts or comments – will be able to easily tag rules in their report, thereby facilitating the work of admins in understanding the issue being reported.
In terms of content that violates Facebook’s terms, it will now be easier for admins to appeal and have Facebook review its decision to reject a particular post or comment by either admins or members.
The new changes come after another round of updates Facebook introduced in the past months for groups. The platform had recently updated admin tools by adding features such as pinned comments and admin announcement notifications.