Anthropic unveiled a new enterprise agents program designed to finally deliver on the long-promised transformation of “agentic AI” inside workplaces. The launch introduces pre-built departmental agents, customizable plugins, and deeper integrations with enterprise tools, all aimed at making AI feel less like a chatbot and more like a colleague.
And this time, Anthropic says it’s fixing what held agents back.
“It Was a Failure of Approach”
During an official briefing, Anthropic’s head of Americas, Kate Jensen, acknowledged what many enterprise leaders have quietly felt over the past year.
“2025 was meant to be the year agents transformed the enterprise, but the hype turned out to be mostly premature,” Jensen said. “It wasn’t a failure of effort. It was a failure of approach.”
Instead of positioning AI agents as experimental add-ons, Anthropic is now embedding them directly into organizational workflows. The goal is simple: give every employee access to a custom, department-specific AI agent that operates within the guardrails IT expects.
As Anthropic product officer Matt Piccolella put it: “We believe that the future of work means everybody having their own custom agent.”
From Research Preview to Enterprise Rollout
Much of the new system builds on previously announced tools, including Claude Cowork and Anthropic’s plugin framework, which entered research preview earlier this year.
What’s new is the infrastructure.
Companies can now deploy agents through private internal marketplaces, manage controlled data flows, and build customized plugins tailored to their organization. In other words, Anthropic isn’t just offering smarter AI, it’s offering enterprise-grade governance.
“Admins want to be able to have really, really, really tailored workflows and skills for their specific organization,” Piccolella said. “And this allows the admin of a Claude Cowork organization to do this in a very centralized way.”
That centralization may be the real headline.
Agents for Finance, HR, Legal and Beyond
At launch, Anthropic is introducing stock plugins aimed at core enterprise departments:
- Finance agents capable of market and competitive research, financial modeling, and analysis.
- HR agents that can generate job descriptions, onboarding materials, and offer letters.
- Legal-focused tools designed to assist with documentation and internal workflows.
Each plugin provides foundational capabilities, but Anthropic expects companies to customize them to reflect internal processes and brand tone. It’s less “AI assistant,” more “AI teammate trained on your company.”
The SaaS Disruption Angle
The implications are significant. If agents can handle financial modeling, competitive research, onboarding documentation, and workflow automation directly within Claude-powered systems, entire categories of SaaS tools may feel pressure. Products built around niche, repeatable tasks could find themselves competing with customizable AI agents instead.
The enterprise connectors launched alongside the program deepen that disruption potential. New integrations include Gmail, DocuSign, and Clay, allowing agents to pull context directly from connected platforms. Rather than exporting data into AI tools, the AI now lives inside the stack.