The Top 5 Social Media News Of This Week

Customer service is becoming a big thing on social media. Most consumers are now considering it the easiest way to get in touch with a brand. And why should not they? It’s easy, it’s fast and because brands are so wary about their online reputation, it usually help getting the problem solved much faster too.

Until now, Twitter was the platform of choice for this. But Facebook might be working hard to make a name for itself as a customer service platform too. And that might even become a new source of revenue for the platform. So all hail, right?

#Facebook is working hard to make a name for itself as a customer service platform too.

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This week we also had some awesome stories. We looked into hashtag usage and whether they can be copyrighted or not. We discovered Prynt, an awesome new phone case that can instantly print your photos. And finally, we met with Antonia Heslop, senior creative at Buzzfeed.

So are you ready for this week’s Top 5 trending news on We are Social Media?

	Facebook Introduces New Messaging Tools For Customer Service – According to Facebook, over a billion people visit Pages every month looking for more information from businesses. Today, Facebook is officially launching 3 new messaging features to help businesses and customers interact better.
	Can You Copyright A Hashtag? – Hashtags are often used by brands to build communities around their products, services or events. But can a brand or event really claim the right on a specific hashtag? Can they stop other brands from using them to their own benefit? In fact, who owns #hashtags?
	Meet Prynt, The Phone Case That Prints Out Your Photos – You remember that good old Polaroid camera, right? I know you do – well, French entrepreneurs Clément Perrot, David Zhang and their team are resurrecting the concept with the launch of an instant camera phone case: Prynt.
	This Is How Facebook Will Monetise Messenger – Last week at Facebook’s Q2 earnings call, Facebook announced the same approach would be used with regards to the monetisation of Whatsapp and Messenger. Looking at how successful Facebook has become, he would be foolish not to do so, don’t you think?
	12 Questions With Antonia Heslop From Buzzfeed UK – Each week we profile one innovative industry executive and get them to answer 10 questions. Then, we share their insight with you! his week, we met with Antonia Heslop, the Senior Creative Designer at Buzzfeed UK here in