Leading NFT marketplace OpenSea has partnered with Metalink to gate out hacks on its Discord.
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Facebook has announced the acquisition of Kustomer, a CRM solution that lets businesses manage customer interactions across all channels.
Twitter is not going to let Facebook win every battle. With Direct Message bots, the company is keen to regain its position as the leading customer service platform. Twitter is often seen as the best platform for customer …
All major social platforms have been working on ways to facilitate communication between businesses and customers and the ability to conduct customer service. Obvious examples are Facebook's support to customer service messages through its Messenger app, or Twitter's …
Buffer is already a beloved social media dashboard amongst marketers. The platform is probably the best way to schedule and spread your posts over time. It particularly works well for Twitter, but also accepts posts …
Twitter may be going through some turbulent times, however when it comes to product development and evolution it is very busy. In fact, it is again introducing new features that are focused on making customer service and feedback much more effective on the …
We've talked a lot about the value of using social media in customer service but we rarely translate this into revenue. Instead, we look at how fast issues can be brought to our attention, and …
A few months back, Facebook announced that it would work to develop Messenger into a tool for business. Today, we are seeing the first examples of this happening, especially since the international hotel chain Hyatt …
Apple Pay is planning on boosting its services by launching a Pay Later program in collaboration with Golman Sachs.
Last week, Twitter launched its first-ever subscription offering, bringing access to exclusive features and perks.
PayPal is planning to start letting customers withdraw their cryptocurrencies, and transfer them to third-party wallets.
The new Facebook Messenger Chat Plugin makes it easier for businesses to interact with customers without them needing a Facebook account.
Hulu has announced the beta launch of Hulu Ad Manager, a self-service tool for small and medium-sized businesses.
As India goes on lockdown for the next 21 days, Flipkart has announced it's suspending delivery services across the country.
Google published a list of simple ways in which businesses affected by the Coronavirus outbreak can keep their customers up-to-date.
We are not Masterchefs, and we can’t tell you what to cook and prepare for your customers, but here are a few tips that can help you make your business "delicious" on social media.
If you're passionate about customer service, then this is big news for you. With the launch of the customer chat plugin for websites, you can engage with your customers through Messenger, directly on your company …
Facebook Messenger has released additional ways to communicate with customers, in the form of three new message tags to be used by businesses and developers. In April, Messenger announced that it was launching message tags to …
